FAQ

Frequently Asked Questions

What we get asked the most
What holidays are you closed?

We are closed on major holidays including New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day and the Friday after, Christmas Eve, and Christmas Day. If a holiday falls on a weekend, we close the Friday before or Monday after.

What curriculum do you use?

We use a research-based, play-focused curriculum designed to support social, emotional, physical, and cognitive development.

How do you handle food allergies?

All allergies and dietary needs are documented. Staff are trained to prevent cross-contamination and ensure child safety.

How do you manage behavior and discipline?

We use positive guidance techniques such as redirection, encouragement, and modeling appropriate behavior.

Do you provide meals and snacks?

Yes. Nutritious meals and snacks are provided daily and follow recommended dietary guidelines.

What are your hours of operation?

We are open Monday–Friday from **[6:00 a.m. – 6:00 p.m.]**. We are closed on Saturdays and Sundays.

How do you communicate with parents?

Parents receive daily updates on meals, naps, activities, and milestones through **[app/daily sheets]** and regular conferences.

Can parents visit during the day?

Yes. Parents are welcome to visit and observe at any time during operating hours.

What qualifications do your teachers have?

All staff complete background checks and maintain CPR/First Aid certification. Teachers participate in ongoing early childhood education training.

What are your tuition and payment policies?

Tuition is billed on a regular schedule. Details regarding payment due dates, late fees, and closures are outlined in the Parent Handbook.

How much outdoor play do children get?

Children enjoy daily outdoor play and physical activities, weather permitting.

How do you handle emergencies?

We maintain written emergency procedures for fire, severe weather, and medical situations. Staff participate in regular drills and training.

What ages do you accept?

We provide care for children from **[infant age]** through **[school-age]**.

What is your sick-child policy?

Children must be symptom-free for a specified period before returning. Families are notified promptly if a child becomes ill during the day.

What does a typical day look like?

Each day includes structured learning activities, free play, meals, rest time, and outdoor play in a consistent, age-appropriate routine.

What is your staff-to-child ratio?

We follow state guidelines and often exceed required ratios to ensure each child receives attentive, high-quality care.

Are you licensed?

Yes. We are fully licensed by the State and meet or exceed all childcare regulations and safety standards.

What safety and security measures are in place?

Our facility uses secure entry procedures, visitor check-ins, and strict sign-in/sign-out policies.

How are classroom transitions handled?

Transitions are gradual and individualized to help children feel comfortable and confident in new classrooms.

Do you administer medication?

Medication is administered only with written parent authorization and is logged and stored securely.

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